* Olympic-level finger-pointing occurs. Oracle database administrators (DBAs) are not trained like salespeople. Salespeople are amazing at deflecting responsibility. If a salesperson tells you the problem is with a module, you may say something like, "I can look into that." And to your surprise, the salesperson's response is, "Oh, so it's your fault! We all hope you can fix it." See how easily the situation turned from your willingness to help to being your fault? This is what I'm talking about. Try to clarify what you say, so the expectations of the company do not rest on your shoulders.

Every time I encounter a firefighting situation, I follow a consistent series of steps. Not only does this list guide my actions, but it also lets others know my plan. If people know you have a plan and understand what that plan is, they are more likely to leave you alone. They will have more trust in you, which is important in these situations.

Never panic. You are a highly paid professional! Numerous DBA jobs are available, especially if you are willing to visit other places in the world. So, even if you completely screw up, there is a very good chance you can get another job. And you may be paid more! So relax and enjoy one of the unique and challenging aspects of our line of work. I tell a lot of stories when I teach, and the best stories come from the most intense firefighting situations I've encountered.